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Slice Privacy Policy

Effective Date: 4 Jan 2025

1. Introduction

Welcome to Slice (“we,” “us,” or “our”). We are committed to protecting your privacy when you use our service, which allows users to create and deploy WhatsApp virtual assistants quickly (“Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our Service, including our website and any related mobile or web applications.

By using or accessing our Service, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Service.

2. Information We Collect

We collect various types of information to provide and improve our Service. This includes:

  1. Account Information

    • Name, email address, and any other information you provide when creating an account or contacting us.
    • We may use third-party authentication or direct registration forms to collect these details.

  2. Service Usage Data

    • Chatbot configurations, templates, and any data you store or manage in our application (e.g., flows, conversation logs).
    • This data is used to support the creation and operation of your WhatsApp virtual assistant.

  3. Technical Data

    • Device information (e.g., device type, operating system, browser type).
    • Usage logs (e.g., access times, page views, referral links) to help us diagnose technical issues and improve performance.
    • IP addresses to help maintain security, analyze trends, and administer the Service.

  4. Cookies and Similar Technologies

3. How We Use Your Information

We only use your information to provide, maintain, and improve the Service, including but not limited to:

  • Creating and customizing your WhatsApp virtual assistant and storing relevant configurations in Supabase.
  • Communicating with you, such as sending administrative emails, policy updates, or responding to support requests.
  • Analyzing user behavior, trends, and service performance to improve features and user experience.
  • Maintaining security by detecting and preventing fraudulent or malicious activity.

We do not sell or rent your personal information to third parties.

4. Data Storage and Retention

All user data, including chatbot configurations and account information, is stored securely via Supabase or other reputable hosting services. We will retain your data only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Sharing and Disclosure of Information

We may share your data in the following circumstances:

  1. Service Providers

    • We use third-party vendors (e.g., Supabase) to host, maintain, or otherwise support the Service. These providers may have access to data only to perform specific tasks on our behalf under obligations consistent with this Privacy Policy.

  2. Compliance with Laws

    • We may disclose your information if required to do so by law, regulation, or a legal process (such as a subpoena), or in response to a government request.

  3. Business Transfers

    • If we are involved in a merger, acquisition, asset sale, or bankruptcy, your data may be transferred as part of that transaction, subject to appropriate confidentiality measures.

  4. Protection of Rights

    • We may disclose your information when we believe it is necessary to protect our rights, investigate fraud or security issues, or enforce our agreements and policies.

6. Data Security

We take data security seriously and implement administrative, technical, and physical safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to:

  • Secure connections (HTTPS) to protect data in transit.
  • Access controls to limit access to databases and systems.
  • Encryption and other industry-standard practices.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. International Data Transfers

Your information may be stored and processed in countries other than your own, where data protection laws may differ. We take appropriate measures to ensure your personal data remains protected in accordance with this Privacy Policy and applicable laws.

8. Cookies and Tracking Technologies

We may use cookies, beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. If you choose to decline cookies, some parts of the Service may not function properly.

9. Children’s Privacy

Our Service is not directed to individuals under the age of 13 (or the relevant age of majority in your jurisdiction). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such information promptly.

10. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal data, such as:

  • Access: Request a copy of your personal data.
  • Rectification: Request correction of inaccurate information.
  • Deletion: Request deletion of certain personal data.
  • Restriction: Request limitations on how we use your data.
  • Portability: Request your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at the details provided below. We may request additional information to verify your identity before fulfilling such requests.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, your personal data, or our data practices, please contact us at:

  • Email: raphael.lim.2908@gmail.com
  • Address: 537 Bedok North Street 3, #01-575, Singapore 460537

We will do our best to address and resolve your requests or concerns as quickly as possible.

Last Updated: 4 Jan 2025